Constructive communications in the management of interpersonal conflicts in the mediation procedure

EDN: JAFLIR DOI: 10.22394/2071-2367-2021-16-1-44-56

Abstract

The purpose of the article is to consider the structure of mediation session and standardization of the mediation procedure in the management of interpersonal conflicts.

The research methodology is based on the theory of conflict, which understands sociology, the narrative approach, as well as the fundamental scientific developments of sociology and psychology of conflict. In various approaches to the mediation procedure, caucus is regarded as a key stage, since it is it that has the greatest influence on the result of the entire negotiation procedure with the participation of a mediator. The authors describe several cases from the practice of mediation, focusing on the logic of the mediator's action. Case analysis demonstrates the complexity and multivariance of the behavior of the parties to the conflict. As a result of the systematization of practical experience, a number of problematic issues are formulated that require reflection by the mediator in order to predict and influence the situation of the conflict between the parties as efficiently as possible. Such a system of questions of the mediator to oneself allows providing a qualitative study of the conflict situation and building a constructive line of interaction between the parties to the conflict participating in the mediation procedure. As a result of forecasting problem situations, the use of answers to these questions will bring closer the possibility of negotiating a strategy of cooperation. A number of recommendations are offered to novice mediators for better work on the study of the conflict, planning its stages, forecasting and finding mutually acceptable solutions during the caucus stage.